Thelwell Ruler Saddlery Trading

Speedy Shipping and Professional Packaging

Thanks to our longstanding association with UPS FedEx DHL as well as other top global carriers, we are able provide various shipping options. Our warehouse staff are trained to package your goods precisely according to the specifications we provide. Before shipping, all goods will be thoroughly examined and safely secured. We deliver to thousands of customers each day across multiple countries. Our determination to be the largest online retailer around the globe is evident by this. The distribution centers and warehouses distribution are located in Europe and the USA.

Note: Orders that contain more than one item are assigned a specific processing time, based on the individual product.

Prior to shipment, we check the item thoroughly. The majority of orders are shipped within 48-hours. The expected delivery time will be between 3-7 days.

Returns

The inventory is always changing, and is not completely managed by us due to the involvement of multiple different parties, such as the factory and our warehouse. The actual stock can be changed at any time. It's possible that you may not receive your purchase after it's been placed.

The policy is for 30 days. If the 30 days have elapsed from the date you purchased the product, we are unable to provide a refund or exchange.

To be eligible for a refund the item must be in good condition and in the same state as when you received it in. The item must be returned in its original packaging.